Customer Support Operation Management
Tier 1/Tier2/Tier3
Frontline support
NxOp Technologies Consulting
Customer Support Operation Management
Tier 1/Tier2/Tier3
Frontline support
Professional services
Network Design, review, update etc. (all phases of PPDIOO)
Process & Program management
Audit and review current processes, operation, and provide metrics and improvement recommendation to those processes with key focus areas of:
Operations
Budgeting & Financials
P&L Management
Client Relations Quality Assurance
Software / System Development
Release Management
Product Support
Troubleshooting
Software Engineering
Integration & Design Services
System Integration solution
Application Integration Solution
Engineer R&D
Quality Assurance
Development (Coding)